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Product Return Merchandise Authorisation (RMA)
please read before returning.
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Product Return
By Fax
Fax your request using our RMA request form.
We will respond to you promptly by fax/eMail with an RMA number.
By eMail preferred method, please provide your invoice number
and part number, along with problem description.
You will be issued an RMA number after the problem is confirmed.
By Phone, have your invoice number and part number ready.
Call us during office hours.
You will be issued an RMA number after the problem is confirmed.
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RMA Numbers Are Important!
On product return, you must put the RMA number
clearly on the package.
Products must arrive within 14 days from issue of RMA number.
Do not despatch products without an RMA number on
the package. Packages without RMA number will be returned to sender unopened
at the expense of the sender.
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Warranty Claim Requirements
Must provide prepaid freight, insurance and packed to prevent damage.
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Warranty Period/Terms
Standard product lifetime warranty for all products for replacement
or repair and neither credit nor return will be offered for any product.
ACME will at its option, either repair or replace any part
which, after evaluation and QA testing, is proven to be
defective due to improper workmanship/materials.
Repaired parts or replacement products will be provided on an exchange basis
and will be either new/refurbished/functionally equivalent to replacement.
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Exceptions Not Responsible
Mishandling during despatch/shipment.
Abuse, misuse, neglect, unauthorised repair/modification by owners/users.
Not correctly following documentation/instructions.
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Liability Limitation
ACME shall in no event be liable to consumers, customers, buyers, any third party for any consequential,
indirect or incidental damages, including but not limited to loss of profits, loss of
business investment, loss of goodwill and/or interference with business relationships.
Nor be liable in the event its products cause any damage or result in any shape or form of
failure of other equipment.
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Warranty
ACMEwarrants products are free from defects in material and workmanship.
Standards at ACME RMA are our commitment to customer satisfaction and service.
We consistently position ourselves to be significantly above the industry norm.
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©1976 ACME All rights reserved
Reproduction and distribution prohibited without permission.
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